Only products that have been lost or damaged during shipping, or that are of poor quality in any way, shape, or form, are considered eligible for refunds or replacements. For our records, your item must include a receipt or other proof of purchase, such as an email invoice and/or the Order ID, as well as photographic evidence of any damage or other issues (where applicable). Once we have received the necessary information, we will review it internally and let you know whether your refund or replacement has been processed. Within 5-7 business days, we will begin a refund to your original method of payment if your refund request is authorised. Products that need to be replaced must be dispatched within two to three business days.